Every question we get, answered straight.
Protection, sizing, shipping, returns, care — searchable below. If your question isn't here, a rider on our support team will answer it and we'll add it to this page.
Are Denimotto jackets and jeans actually safe?
The Kevlar lining provides AAA-class abrasion resistance — the highest class under EN 17092. For impact protection at joints and bones, you add CE Level 1 or 2 armor in the built-in pockets: Level 2 for highway, Level 1 for city. Always pair with a helmet and proper boots. Deep dive: the Safety Guide.
Is the armor included?
Depends on the product. Some ship with CE Level 1 armor pre-installed; others ship armor-ready so you choose your rating. Inclusion is stated on every product page. Pockets fit D3O, SAS-TEC, and most standard CE inserts.
Who verifies your certifications?
Independent ISO-17025 accredited laboratories — not self-declaration. We explain the test classes in plain language in the Safety Guide and Journal.
How does sizing work?
Every product page has a fit description (slim, regular, relaxed) and a body-measurement chart. For Kevlar-lined jeans, size down a half-size from your normal jean — the denim stretches in. Full charts and measuring steps: Size Guide.
How does custom made-to-order work?
A one-off pattern — not an alteration — for builds outside the standard chart. From $280 with a 3–4 week lead time, covered by the 60-day riding-position guarantee and warranted against manufacturing defects. Start at Custom Made-to-Order.
What is the 60-day riding-position guarantee?
Ride the gear for up to 60 days — if the fit doesn't work in your actual riding position, we make it right. Riding fit can only be judged on the bike.
When does my order ship for free?
US orders over $250 ship free from Woodbridge, VA. Carrier options and timing: Shipping Policy.
Do you ship worldwide?
Yes — and exchanges are free worldwide. Duties and delivery windows vary by destination; details in the Shipping Policy.
How long do custom orders take?
3–4 weeks from confirmed measurements to dispatch — each custom piece is cut as a one-off pattern.
What is the return policy?
30 days, unworn, tags on. US returns are free. Exchanges are free worldwide — we send the new size before yours arrives back. Sale items are final. Custom pieces are non-returnable for fit but covered against manufacturing defects. Full terms: Refund Policy.
How do I start a return or exchange?
Email support@denimotto.com with your order number, or use the contact form. We'll send instructions — don't ship anything back before that.
How do I care for the gear?
Cold water, inside-out, mild detergent. No bleach, no fabric softener, no tumble drying. Remove armor before washing, air dry. Treated correctly, a pair lasts 5–10 years.
Should I keep riding gear after a crash?
No. Aramid that has taken a real slide has spent its protective capacity even when it looks intact — retire it and replace it.
No matches. Try a shorter word — or ask us directly.
Question answered? Gear up.
30-day exchanges and the 60-day riding-position guarantee take the risk off your side of the deal.