Refund policy

At Denimotto, every pair of jeans, jacket and vest is cut and finished with care and inspected before it ships. If something isn't right, we want to make it right. This policy explains how returns, exchanges and refunds work.

1. Our 30-day guarantee

You can request a return or exchange within 30 days of receiving your order. To qualify, the item must be:

• Unused, unworn and unaltered
• Returned with all original tags attached and in its original packaging
• Approved by our support team before it is sent back

Important: Returns sent without prior approval cannot be accepted or processed.

2. Items that cannot be returned

• Custom Made-to-Order, made-to-measure or personalised items. These can only be returned if there is a fault in our manufacturing.
• Sale, discounted or promotional items (unless they arrive defective or damaged)
• Items that have been worn, altered or damaged through use
• Items returned without their original tags or packaging

3. Free US returns

For orders delivered within the United States, return shipping is free. Once your return is approved, our team will send you return instructions and we cover the cost of shipping it back.

4. International returns

For orders delivered outside the United States, the customer is responsible for return shipping costs. We recommend a tracked and insured service, as we cannot be responsible for items lost or damaged in return transit.

5. Free worldwide exchanges

Need a different size? Exchanges for the same product in a different size or variant are free wherever you ride: we ship the replacement to you at no charge. Exchanges depend on availability at the time of your request. If the replacement is not available, we will refund you instead. If you would like a different product entirely, please return the original item and place a new order.

6. Damaged or defective items

If your order arrives damaged or with a manufacturing defect, contact us within 30 days of delivery with clear photos of the issue. We cover return shipping for defective or damaged items anywhere in the world and will send a replacement or issue a refund.

7. How to request a return or exchange

Email support@denimotto.com or use our Contact us page, and include:

• Your full name
• Your order number
• The email address used at checkout
• Whether you would like a return or an exchange (and the size you need)
• Photos of the issue, if the item is damaged or defective

Our support team will reply within 48 business hours with approval and return instructions.

8. Refunds

• Once your return is received and inspected, approved refunds are processed within 7–10 business days.
• Refunds are issued to the original payment method. Your bank or payment provider may take a few extra days to show the credit.
• Refunds cover the product price. Original shipping charges, duties and taxes are non-refundable, except for items that arrived damaged or defective.
• If a returned item does not meet the conditions above, it will not be refunded and will be sent back to you at your expense.

9. Questions or disputes

If you disagree with a decision on your return, reply to our email with any additional details or photos and we will review it again.

Email: support@denimotto.com
Phone: +1 (800) 999-0100